PowerCall AI – auto dialing and call centre platform providing a large set of features, from smart predictive dialing, to press-1 campaigns and multi-languages support.
See below to see the key features of our autodialer solution.
Why choose PowerCall AI?
Live Transfers
Lead generation with press-one transfers to your agents in your call centre. Rotating and smart Caller ID for best possible contact rates and compatibility with existing call centre PBX.
Australian Based
100% Australian data centre and Australian telephony for security, performance and reliability
Voicemail Detection
Accurate detection of person or voicemail and if voicemail, leave a separate personalised message after the beep, or simply hang-up.
AI Assistance
Integrate AI for efficient lead generation and smart call handling, ensuring optimal contact rates and enhancing customer engagement.
Personalized Messages
Use text to speech to personalise each message, for example leaving personalised messages on voicemail - like 'Hi John, Just letting you know about a special offer on Last Product you purchased '
Contact Management
Contacts stored in our lists and can be updated in our built-in CRM. Complete customer contact history is available with built-in appointment setting, scheduled call backs and reminders. Links and integration with external CRMs fully supported.
Phone Surveys
Send out surveys and ask your contacts for responses either by key press or by spoken answers. Complex multi-level IVR and SpeechFlow menus can be designed with a range of questions and answers.
Call Centre
Our virtual contact centre solution meets the needs of your business, whether you have multiple sites, remote teams, or a call centre. It offers inbound capabilities with ACD, skills-based routing, auto-attendant IVR, SpeechFlow voice-assisted IVR.
DNC (Do not call) List
Add contacts to the DNC list automatically, upload your own list. A global DNC list is also included to apply to all customers.
Omnichannel
Have your team communicate on multiple channels. Voice inbound and outbound, SMS send and receive, SMS chat and send emails.
Aussie Made
Our Australian-made product, with over 20 years of experience, undergoes continuous improvement with our integrated development and support teams.
Call Scheduling
Schedule the start and stop times on a defined business hours and time-zone specific rules to avoid calling contacts out of hours.
Dynamic Caller ID
Set your campaigns caller ID to deliver to your contacts so they can phone you back. Smart rotating Caller ID pools including Virtual Mobiles for the best contact rates.
SMS Messaging
Send SMS messages through within agent scripts, or built-in campaign automated process such as appointment confirmations. Send and receive messages from your own virtual mobile for maximum flexibility.
Advanced Programming
Integrate with other software applications with in-built API and complex program scripting support.
Credit Card Gateway Ready
Credit card integration built in to accept pre-payments from customers via agent sales interaction, or automated payments processes.
Auto-Redial Contacts
Automatically redial contacts who either did not answer, or did answer but did not complete the survey. Cascade Control for smart response like send SMS message or email if customer call attempt is busy.
Multi-Timezone Support
Contact’s time zone identified from phone and address information allowing suitable local time calls and your customised business rules.
ASR (Voice Recognition)
Automatic Voice Recognition via SpeechFlow engine can recognise speech, and branch or ask the customer questions, information like names and address or order numbers. supporting automated sales and fulfilment.
Agent Desktop
Agent can login into the call-centre and see real-time contact information of the person they are talking to. Agents can add a note, or can assign the contact to the DNC list.
Text to Speech
Text to speech for personalised messages to Voicemail and used in personalised IVR flows. SpeechFlow advanced speech automatic & assisted interactions for speech recognition based assistance, survey or sales process.
