advanced predictive dialler for your outbound call team
Competitive Advantage: Drive & Improve Business Performance Continuous Software Upgrades: Contemporary Technology
Future-Proof Technology: No More Expensive Upgrades
Flexible: Cloud | On-Premise | Hybrid Technology
Scalable: Technology for Business Day Requirements
AI SpeechFlow: AI powered assistance
Human and AI Assisted Contact Centre
Your human agents at home and AI Assistant working 24/7!
Australian Optimised Telephony
Our PowerCall AI platform, is developed and optimised for the Australian telecommunications infrastructure, ensuring seamless and efficient operations for local businesses.
Real-time Performance Monitoring
Comprehensive real-time desktop and wall displays allow for active monitoring and management of agent queues and performance, providing transparency and actionable insights to business owners.
Innovative AI SpeechFlow Engine
Our advanced SpeechFlow Assist leverages AI to facilitate natural speech interactions, improving customer experience and enabling efficient self-service, information gathering, and transactions.
Enhance Customer Experience with AI
Boost customer satisfaction and streamline operations with SpeechFlow AI. Our cutting-edge AI-driven virtual assistant seamlessly integrates with your call center, enabling natural speech interactions and efficient self-service options. SpeechFlow AI handles overflow during peak times, reduces wait times, and provides 24/7 support for confirmations, schedule changes, and purchases. With its ability to gather information and assist human agents, SpeechFlow AI ensures a smoother, more responsive customer journey across all touchpoints.
Work From Home
Quickly set-up your customer service employees to work from home and answer all your business telephone calls. With PowerCall AI cloud, we can quickly set up your employees so they can continue to work from home, making and taking your business calls. Inbound Calls: for the duration of the Coronavirus emergency, we can land your redirected business 13 / 1300 /1800 numbers immediately and enable your work from home, employees to answer all calls from their homes or have selected calls sent to your mobiles. All they need is an internet connection*, computer and ideally a quality headset.
Increase Profit
Drive revenue growth, gain market share and reduce operating costs with PowerCall AI. Our advanced call centre and business technology with OmniChannel capability delivers quantum shifts in productivity, customer contact rates and engagement – via a fully blended, Inbound Contact Management (ACD & IVR) and Outbound Predictive Dialler environment. Moreover, improve profitability through cost efficient and relevant communication across multiple channels ie; Voice, SMS, Email, Speech, Instant Messaging, Social Media, and the Web.
In addition to our advanced predictive dialler, PowerCall AI supports parallel dialler and sales dialler options to suit different outbound call strategies, optimising for high-volume dialing and targeted customer engagement
Optimise Debt Collection
Transform your debt collection process with PowerCall AI’s intelligent solutions. Our AI-powered platform streamlines collections, enhances communication, and improves recovery rates while maintaining a positive customer experience. Leverage inbuilt SpeechFlow AI to automate follow-ups, send reminders, and handle routine inquiries, allowing your agents to focus on complex cases and high-value conversations.
With our advanced predictive dialler, efficiently connect with debtors while optimising call outcomes. Our omni-channel capabilities—voice, SMS, email, and more—enable personalised outreach, ensuring your messages resonate and are received promptly.
Our system helps you maintain compliance with industry regulations, providing secure and effective communication strategies. By integrating PowerCall AI into your collections workflow, you can reduce operational costs, enhance productivity, and ultimately drive higher recovery rates.
Client Acquisition
Respond to sales opportunities with immediacy, and ahead of your competitors with PowerCall AI advanced call centre technology. Moreover, drive revenue performance through high activity, end-to-end customer engagement throughout the sales process. Experience quantum shifts in productivity via a highly sophisticated, and fully blended, Inbound Contact Management (ACD & IVR) and Outbound Predictive Dialler environment. Importantly, also deliver a consistent and potent sales pitch across multiple communication channels with PowerCall.
